Terms and Conditions

Terms and Conditions

Effective Date: 18/06/2024

Welcome to Hetties Toys ! These terms and conditions outline the rules and regulations for the use of Hetties Toys's Website, located at www,hettiestoys.com

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Hetties Toys if you do not agree to take all of the terms and conditions stated on this page.

1. Definitions

“Company,” “We,” “Our,” or “Us” refers to Hetties Toys
“Customer,” “You,” or “Your” refers to the individual using our website.
“Products” refers to the toys and other related items available for purchase on our website.

2. Use of the Website

By using this website, you warrant that you are at least 18 years of age or are accessing the website under the supervision of a parent or guardian.
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

3. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of [Your Online Toy Shop Name] and protected by copyright and other laws.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from us.

4. Product Information and Availability

We strive to ensure that all information on our website is accurate and up to date. However, we cannot guarantee that product descriptions, pricing, or other content is complete, accurate, or error-free.
We reserve the right to modify or discontinue products at any time without notice.

5. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate purchase and account information.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
Prices for our products are subject to change without notice. We reserve the right to correct any errors in pricing or product information.

6. Shipping and Delivery

We will make every effort to deliver your order promptly. Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by third-party carriers or customs clearance processes.

7. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information on returning products and receiving refunds.

8. Limitation of Liability

To the fullest extent permitted by law, Hettie's toys shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.
This limitation of liability applies to all damages of any kind, including but not limited to loss of profits, loss of data, or any other intangible losses.

9. Indemnification

You agree to indemnify, defend, and hold harmless Hetties Toys, its directors, officers, employees, and affiliates from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the website or breach of these terms.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of The United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

11. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

enquiries@hettiestoys.com

Return and Refund Policy

Return and Refund Policy

Effective Date: 18/06/2024

1. Overview

At Hetties Toys, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines the terms and conditions for returning items purchased from our online store and the process for receiving refunds.

2. Returns

Eligibility for Returns:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
You must provide a receipt or proof of purchase.
Returns must be initiated within [30] days of the purchase date.

Non-Returnable Items:

Gift cards
Downloadable software products
Some health and personal care items (if applicable)

How to Initiate a Return:

Contact our customer service team at enquiries@hettiestoys.com to request a return authorization.
Once your return is authorized, we will provide you with instructions on how and where to send your item.
Customers are responsible for the cost of return shipping unless the item is defective or the return is a result of our error.

3. Refunds

Processing Your Refund:

Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain number of days, depending on your card issuer's policies.

Partial Refunds:

Items that are not in their original condition, damaged, or missing parts for reasons not due to our error may only be eligible for a partial refund at our discretion.

Late or Missing Refunds:

If you have not received your refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [Customer Service Email].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at for further instructions.

5. Shipping

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

enquiries@hettiestoys.com

We appreciate your business and are here to assist you with any questions or concerns you may have.

Terms and Conditions

Return and Refund Policy

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